A: Friendly dogs are welcome – They must be always be kept on a lead and please clean up after them.
*Only registered guide dogs will be allowed access to the Father Christmas Experience area.
Q: Have you got toilets on site?
A: Yes, we have lots. Accessible and baby changing available on-site.
Q: Is the event indoors or outdoors?
A: The event is indoors, outdoors and in various marquees.
Q: I can no longer attend, can I get a refund?
A: Sorry to hear you are unable to join us, unfortunately all tickets are non-refundable.
Q: Can I pay by card on-site?
A: Most traders, food stalls and attractions will accept card payment, but we recommend bringing cash as signal can be intermittent.
Q: I can't find my tickets, can I get them re-sent?
A: If you can't locate your tickets on email, check your spam/junk folder. If still no joy, pleasecontact our ticket support team by email. support@musthavetickets.co.uk
Q: Will the weather affect the event?
A: The event will go ahead come rain or shine. We have plenty of undercover spaced to stay nice and dry. Remember to pack a rain Mac and appropriate footwear, the ground underfoot is various terrains, including grass, gravel and tarmac.
Q: Will tickets be available on the gate?
A: We highly recommend pre-booking your tickets online to guarantee entry.
Q: Can we stay over on-site?
A: There is strictly no on-site camping allowed, the venue must be vacated at time of closing.
Please note: There will be no public access to other areas of Henham Park other than the event area within the immediate vicinity of Henham Barns.
